At Pure Peptides, we aim to ensure that all orders are delivered accurately and in good condition. Please review the following Return & Refund Policy before placing your order.
Inspection Upon Delivery
The Client shall inspect all Products immediately upon receipt. Any shortfall, damage, incorrect item, or other discrepancy must be reported to the Company within forty-eight (48) hours of delivery. The Client may be required to provide relevant details, photographs, or other supporting evidence of the reported issue. If no dispute or notification is received within forty-eight (48) hours of delivery, the order shall be deemed accepted and successfully completed.
Product Integrity and Replacements
Due to the nature of our Products, the Company does not generally accept replacement requests once a Product has been delivered to the Client. This is because the Company cannot verify or guarantee the sterility, storage conditions, handling, or overall product integrity once the Product has left the Company's control and reached the Client. Any replacement request will therefore be reviewed on a case-by-case basis, particularly where the issue is attributable to an error by the Company, such as an incorrect Product being dispatched or damage occurring prior to or during delivery. The Company reserves the right to request photographs, delivery documentation, or other evidence before determining whether a replacement or alternative resolution can be offered.
Non-Returnable Products
Certain Products may not be eligible for return due to their nature, condition, storage requirements, or applicable laws and regulations. The Company reserves the right to determine whether a Product is eligible for return based on its condition and the circumstances of the request.
Return Shipping
Unless the return is due to an error by the Company or a Product being delivered damaged or incorrectly, any costs associated with returning the Product may be the responsibility of the Client. Where the Company is responsible for the issue, the Company may arrange or reimburse reasonable return delivery costs, subject to approval.
Refunds
Once a returned Product has been received and inspected, the Company will determine whether the return qualifies for a refund or other appropriate resolution. If approved, refunds will be processed using the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.
Final Acceptance
By accepting delivery of an order, the Client acknowledges their responsibility to inspect the Products promptly and report any issue within the applicable timeframe. Any return request, shortfall, damage, incorrect item, or other discrepancy must be reported within forty-eight (48) hours of delivery. If no notification or dispute is received within this period, the order shall be deemed accepted and successfully completed, subject to any rights that cannot legally be excluded under applicable law.